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Changing and/or Updating your 2FA Method

Updated

You can change and/or update your 2FA delivery method at any time from your Account Settings

Step 1:

Click on the "Account" button in the upper right corner of the page and then navigate to the "Profile & Branding" page from the menu on the left. 

In the Profile box, you'll find a link labeled "Edit 2FA". Clicking this link will open the 2FA menu.

Edit 2FA.png

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Step 2:

Just like the first time you logged in to LocalLook, you’ll go through a 3-step process to update your 2FA method. You can choose to verify your account using SMS (text) or Phone Call


2fa Setup Step 1 NO EMAIL OPTION.png

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Step 3:

After you select your preferred 2FA method and click “Next”, you’ll be prompted to enter your phone number. This is where you’ll receive your verification method.

 2fa Setup Step 2.png

Once you provide your delivery phone number or email address, and click the "Send" button we’ll immediately send you a verification code.

Note: Due to variations in phone carriers and email providers some users may experience a slight delay in delivery of their code. Please allow up to 3 minutes to receive your code before clicking resend.

 

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Step 4:

Once received, enter your code into the designated field and click the “Verify” button.

2fa Setup Step 3 No EMAIL.png
 

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TIP: If you consistently use the same device (laptop, tablet, etc..) to access LocalLook, you can check the box labeled “Trust this device for 30 days” before clicking the “Verify” button. This feature will prevent you from having to reverify your identity each time you log in on that device for a span of 30 days. After 30 days, you’ll need to re-verify your identity.

2fa Setup Step Trust.png

NOTE: There can be only 1 trusted device on your account at a time. If you use multiple devices to log in, we suggest setting your most-used device as the trusted device. You will still need to verify your identity each time you log in from your secondary device. Checking this box when logging in from another device with overwrite the current trusted device. 

 

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Issues receiving your code

If you find you’re unable to receive verification messages using the delivery method you chose, you can click the link labeled “Verify your account using a different 2FA Method” to try using one of the other code delivery options.

2fa Setup Step 4.png

 

 

NEVER SHARE YOUR PASSWORD OR AUTHENTICATION CODE WITH OTHERS.

Protecting your personal data is one of our top priorities, and the first step in account security is making sure you're the only one who can access your account.

 

REMEMBER: ACCOUNT SHARING IS PROHIBITED.

Accounts found to be sharing logins are subject to cancellation without refund. See Terms & Conditions for more details.

Multi-user Team plans are available for accounts needing access by multiple users.

 

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